What does it mean? If the product rings up more than the shelf price or the advertised price; if the price is $10 or less you get it for FREE! If the product is more than $10 you get the product at the sale price – $10. 🙂 If you are purchasing more than one item you get the first of Each item (either free or $10 off) and each additional product at the “sale” price!
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and
if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.
- **IMPORTANT NOTE! It is your responsibility as the consumer to bring it up the SCOP policy !!
Here is the list of current participating retailers:
Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
Pharma-save (BC and Sask)
RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Costco Wholesale Canada Ltd.
CFIG Supporting Companies:
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
Federated Co-operatives Limited
+ 1374 independent locations
Intersting Information! Store Employess should be all familiar with the policy
2. CORRECTION OF ERRORS
2.1 Once a scanner pricing error is brought to the attention of the retailer, appropriate steps should be taken as quickly as possible to correct the source of the error.
2.2 When a retailer cannot immediately correct a scanning error in respect of a product, it will post a correction notice in a conspicuous place. Once such a notice has been posted, the Item Free Scanner Policy is no longer in effect in respect of the relevant product.
3. RETAILERS’ RESPONSIBILITIES
3.1 Retailers will apply the Code, both in letter and in spirit.
3.2 Retailers will establish appropriate internal policies and procedures for maintaining a high level of scanner price accuracy.
3.3 Retailers will display the sign attached hereto as Attachment 1 at all store entrances or in a conspicuous location near the store entrances. Retailers will display the sign attached hereto as Attachment 2 at each checkout station within their stores.
3.4 Retailers will train staff on the Code generally and the Item Free Scanner Policy in particular.
3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and readily accessible for customer reference.
4. SHELF LABELS
4.1 For those products that are not individually price-ticketed, a clear and legible label must be affixed to the shelf next to the product.
4.2 The shelf label (peg label, basket label) must contain an accurate description of the item and shall include the price of the item or, where the item is sold at a price based on a unit of measurement, the price per unit of measurement.
4.3 The price on the shelf label must be in at least 28-point bold type print, and product description in at least 10-point type print.
4.4 A sign for a given product within the retailer’s premises which is not displayed with that product (i.e., is displayed elsewhere within the retailer’s premises), shall comply with the minimum requirements described above and be at least 38.71 sq. cm in size.
CONSUMER COMPLAINT PROCESS
- When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.
- A customer dissatisfied with the cashier’s decision will be directed to the store manager or supervisor.
- If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative (Head Office).
- In the event that the dispute between the retailer and the consumer cannot be resolved:
- either party may refer the complaint to the Scanner Price Accuracy Committee; and
- if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.
If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.
Click here to visit the Retail Council of Canada Webpage which is the main site for the policy and organization 🙂